Privacy Policy
Effective Date: April 20, 2026 | Last Updated: April 20, 2026
Prado AI Solutions LLC ("we," "us," or "our") operates a white-label customer portal for small service businesses. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.
1. Information We Collect
We collect the following information when you use our platform:
- Personal information: name, email address, phone number, and service address
- Payment information: processed securely through Stripe (we never store card numbers)
- Communication preferences: your chosen notification method (Email, SMS, WhatsApp, or None)
- Consent records: timestamp and IP address when you opt in to SMS or WhatsApp notifications
- Usage data: pages visited, actions taken within the portal
2. How We Use Your Information
- To send invoices, payment confirmations, and service notifications on behalf of your landscaping provider
- To process payments through Stripe
- To honor your notification preferences and opt-out requests
- To maintain records required by applicable law (e.g., TCPA compliance)
- To improve our platform and services
3. SMS / Text Messaging
If you opt in to SMS notifications, the following applies:
- We will send you invoice and payment notifications via SMS
- Message frequency varies based on your account activity (typically 2–6 messages per month)
- Message & data rates may apply
- You can opt out at any time by replying STOP to any message or updating your preferences at your portal's /preferences page
- For help, reply HELP or contact us at support@pradoaisolutions.com
- We do not share or sell your SMS opt-in data or phone number to any third party for marketing purposes
4. Sharing of Information
We do not sell your personal information. We share information only with:
- Your landscaping service provider — who manages your account on this platform
- Stripe — for payment processing (Stripe Privacy Policy)
- Twilio — for SMS delivery (Twilio Privacy Policy)
- Resend — for email delivery
- Supabase — for secure data storage
5. Data Security
We use industry-standard security measures including encrypted connections (HTTPS), secure cloud infrastructure (Supabase), and access controls. Payment data is handled entirely by Stripe and never stored on our servers.
6. Data Retention
We retain your data for as long as your account is active or as required by law. You may request deletion of your data by contacting us at support@pradoaisolutions.com.
7. Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at support@pradoaisolutions.com.
8. Contact Us
Prado AI Solutions LLC
Tampa, FL 33647
Email: support@pradoaisolutions.com
This policy may be updated periodically. Continued use of the platform constitutes acceptance of the updated policy.